Delete your account and data
Mahjong Maestro: Western · Mahjong Mate
From the app
The current store release does not require or create a Mahjong Maestro account. To request deletion of subscription-service data, email us below. If you use a version with account sign-in enabled, open Membership, sign in, open Delete account, type DELETE and select Permanently delete account.
Without the app
Email mahjongmateapp@gmail.com with the subject “Mahjong Maestro: Western account deletion”. If you have an account, send the request from its email address. If you subscribed without an account, include your store (Apple or Google) and purchase order or transaction reference so we can locate the subscription record and verify ownership. Do not send passwords or full payment details.
You can also copy the address into any email service. We aim to complete verified requests within 30 days and will explain any delay or retention required by law.
What is removed
We request deletion of the verified RevenueCat customer data and remove your sign-in account if you have one. Local games and preferences remain on your device until you clear app storage; device backups follow your backup settings. Store purchase history and legally required records may remain with Apple or Google. See the privacy policy for retention details.
Subscriptions are separate
Account deletion does not cancel an Apple or Google subscription. You can request deletion whether or not your subscription is active. To stop future charges, separately cancel in Apple subscriptions or Google Play subscriptions.